Required Skills:

• Ability to perform unit, regression and system testing and document test results.
• Ability to independently, quickly, and efficiently identify technical problems that can impact a large number of customers.
• Ability to develop strong technical knowledge with a strong understanding of customer requirements to offer customer solutions to problems in a very practical, timely and efficient manner.
• Strong organizational and communication skills are essential.
• Understanding of the project development life cycle, including but not limited to application analysis, development, testing, documentation, approval and post-migration validation.
• Attention to detail and ability to form strong relationships between team members, customers, and management is essential.
• Desire and ability to provide exceptional customer service.
• Excellent verbal and written communication with both technical and non-technical users.

Preferred Experience, Skills, Training/Education:

• Experience with PeopleSoft General Ledger, Account Receivable, Asset Management and/or Billing modules.
• Previous higher education experience is beneficial but not required.
• Experience with database querying and reporting using SQL.
• Experience with user interface development and best-practice user interface design.