Duties & Responsibilities
- Applies security and feature patches to cloud-hosted systems using a combination of SCCM, Intune, and Windows Update
- Creates cloud resources as directed, such as virtual machines, web applications, and storage accounts
- Monitors cloud resources and backups, resolving issues as required
- Manages cloud services, which includes inventorying systems, maintaining base levels of expectation and addressing discrepancies
- Administers on-premise servers at remote locations
- Participates and contributes to a projected environment
- Provides escalation support to internal 1st tier administrators
- Drives resolution of issues with internal support teams or third parties
- Identifies and resolves issues with Azure services and systems; escalates as needed
- Communicates service health advisories to the applicable audience
- Fosters strong relationships with Columbia’s business community
- Required Professional and Technical Expertise
Education/Experience:
- 4 years of relevant cloud computing experience or an equivalent degree
- Deep understanding of the technical aspects of cloud computing
- Enterprise Systems Management (SCCM, Intune, Active Directory)
- Experience with JSON and Azure templates
- Azure PowerShell and/or Azure CLI script experience
- Remote Desktop Services (RDS)/Windows Virtual Desktop (WVD) administrative experience
- Microsoft Windows Server (2008 or later) operating system administration expertise
- Administration within a Dell systems environment
Skills:
- Fluent in English
- Excellent verbal and written communication skills
- Detail-oriented with sound analytical and troubleshooting skills
- Consistently meets commitments and takes ownership and responsibility for their actions and issues while working toward a resolution