IT Support Analyst

Raleigh, NC

Company Name :IBA Infotech LLC

Type : Contract

Primary Skills : A+, Security+, Net+, networking skills

Location : Raleigh


Job Description:

Responsibilities for the IT Support Analyst include:

  • Provide technical support in a technical assistance center environment
  • Resolve technical issues and triage problems as necessary
  • Create and maintain documentation
  • Provide excellent customer service skills


Requirements for the IT Support Analyst include:

  • 1+ years of technical support and customer service related skills
  • A+, Security+, and/or Net+ Certifications
  • Basic networking skills
  • Experience troubleshooting and resolving technical and complex problems
  • Associate's Degree and/or relevant work experience