Responsibilities include, but are not limited to:

• Allocation, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handles support requests and procedures across the network.
• Assist in training new hires.
• Continuous learning of new technologies.
• Ability to support customers from multiple buildings in the area, as well as remote customers.
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

• A+, Network +, or other IT industry-standard certifications.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Ability to prioritize work based on department and production objectives
• Service Management, Project Management, and Inventory Management skills
• Excellent written and verbal communication skills.
• Ability to work, prioritize and make decisions independently in a fast-paced production environment.