Other Work/Responsibilities:

• This position often represents OIT/EAS across campus and works/makes decisions with all levels of management including other campus managers, directors and data stewards.

Required Qualifications:

• Strong management, judgment, leadership, communication, diplomacy, collaboration, and organization skills.
• This position has the authority, after working with customers to direct the team of analysts & programmers in implementations & modification to the enterprise applications and approves all software migrations and technology updates.
• Responsible for change management and governance of the OnBase/ShareBase applications and system integrations.
• Ability to interact positively and communicate appropriately with team members, campus representatives, customers, vendors, IT support staff and management.
• Excellent verbal and written communication skills in both technical and non-technical subjects including the ability to communicate effectively at all levels of the organization.
• Ability to lead the team to quickly, and efficiently identify and solve technical problems that can affect a large number of customers.
• Ability to combine strong functional, conceptual and technical knowledge with a strong understanding of customer requirements to offer custom solutions to problems in a very practical, timely and efficient manner. Customer service skills are critical.
• Ability to effectively manage/lead a highly technical team to help translate functional requirements to technical design.
• Manage all OnBase and ShareBase system upgrades for the enterprise.
• Given the highly integrated mission-critical and complex transaction nature of EDM

• systems, extensive project & customer management, and technical /functional leadership is required.
• This position is expected to be a working manager position performing complex business process analysis and/or developing systems solutions.

Proficiency in relevant technologies including or similar to:

• Hyland OnBase & WorkFlow, ShareBase, Records Management/Retention, Autonomy Idol, Advanced Capture OCR, Financial Aid Solution, Transcript Capture Solution, Electronic Forms
• Single Sign-On Technologies, ISS, .Net, Java, JavaScript, OnBase API, PDF POP, HTML, SQL, XML, Bar Code Technology, SFTP and EDI transmissions;
• Knowledge of relevant technology trends and industry best practices for business process improvement and document management services.
• Ability to work with various levels within customer and IT organizations (including senior management) and to manage multiple concurrent projects.
• Strong project management, organizational and time management skills with the ability to manage project work and support tasks concurrently.
• Excellent problem-solving, analytical and evaluative skills with an ability to resolve complex, difficult technical issues at the macro level.

Preferred Qualifications:

• Hyland Technical Administrator Certifications for OnBase System, Workflow and API (OCSA, OCWA, OCAPI)
• Experience in a higher education environment
• Experience with Hyland ShareBase solutions
• Experience with Hyland OnBase software solutions.
• Experience with Service Now support software system