Qualifications required:

• 5-8 years of related hardware engineering experience
• Customer service skills and the ability to successfully and consistently satisfy client problems and needs when working in a Service Center environment
• Effective oral and written communications skills
• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment
• A commitment to quality

Qualifications preferred:

• Five years of relevant and progressive experience in a distributed computing environment is preferred including:
• Minimum one-year support experience with Apple iPads/iPhones, iTunes and Apple apps
• Minimum one-year of support experience with Android tablets or smartphones
• Minimum one-year experience with a Mobile Device Management system such as Boxtone, Mobileiron, Airwatch or Maas360