Required Skills & Experience

• Aptitude for learning and applying programming concepts
• Understanding of application flows and proactive monitoring needs of production systems
• In-depth knowledge of ITIL concepts such as Incident, Change, Problem management, and support procedures
• Expertise with Splunk programming - writing queries, building dashboards, configuring alerts, and reports
• Strong knowledge and experience with Linux System Engineering and scripting languages utilizing solid coding practices (code re-use, functions, comments) – Python, Perl, and Shell
• Strong development/support experience with Java, Kotlin, or Swift
• Experience in Development and maintenance of iOS and Android apps
• Experience on integration and usage of Mobile APM tools like Fabric, Center, MixPanel, App Dynamics, etc. to analyze mobile app crashes preferred
• Ability to effectively communicate with internal and external business partners and technology teams

Desired Skills & Experience

• Deployment and troubleshooting experience on JBOSS, Node.js, and/or GraphQL
• BS or MS degree in computer science, computer engineering, or another technical discipline, or equivalent 3-6 years of work experience
• Very strong technical troubleshooting and analytical skills with the ability to resolve infrastructure (cloud) and application issues in a Production environment
• Self-motivated with a strong sense of urgency and dedication to deadlines
• Experience in Reliability space and tools
• Experience in building dashboard and tools
• Experience with Red Hat OpenShift, Kubernetes and Docker
• Experience working with Jenkins and any open-source CICD tools, network load balancers such as Big IP