QA Analyst

Mendota Heights, MN

Company Name :IBA Infotech LLC

Type : Contract

Primary Skills : SQL, Microsoft Office Suite, Microsoft Excel

Location : Mendota Heights


Job Description:


  • Perform research and assist leadership in identification of potential missed turnaround times on review related to applicable quality tests
  • Perform ongoing inter rater reliability exercises and quality reviews for less tenured staff and provide performance feedback and information to identify areas of improvement
  • Perform complex quality reviews and analysis of cases to prevent errors based on strict compliance, service level agreements, and regulatory guidance
  • Discover outliers and areas of improvement on work product of reviewers; provide feedback for improvement to prevent quality issues
  • Assist in the gathering, documenting, and implementations of requirements for new and future system enhancements
  • Serve as liaison for directing unresolved issues for further evaluation and resolution
  • Collaborate with trainers and writers to provide feedback for training modules and documentation
  • Other duties as assigned