Required Qualifications
- 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling
- 6 + years of SQL Server SSIS, SSRS, and SSAS experience
- 1 + year of SQL Server Analysis Services (SSAS) experience
- 5+ years of views development experience
- 5+ years of triggers development experience
- 5+ years of stored procedures development experience
- 6+ years of SQL DBA experience
- 6+ years of SQL or SAS experience
- 6+ years of SQL Server Integration Services (SSIS) experience
- 3+ years of SQL Server Reporting Services (SSRS) experience
- 3+ years of SDLC (System Development Life Cycle) experience
- 3+ years of MS Visual Studio experience
- 5+ years of ETL (Extract, Transform, Load) Programming experience
Desired Qualifications
- Extensive knowledge and understanding of research and analysis
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- 1+ year of Tableau experience
- 1+ year of Autosys experience
- 1+ year of ASP.Net experience
- 1+ year of Oracle experience
- Server experience
- Microsoft Visio experience
- Knowledge and understanding of contact center environments and associated technologies
- Knowledge and understanding of Agile
- Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
- Outstanding problem solving and analytical skills with the ability to turn findings into strategic imperatives
- Ability to quickly re-prioritize work
- Ability to develop partnerships and collaborate with other business and functional areas
Other Desired Qualifications
- Experience working with large technology platforms that facilitate customer-servicing operations
- Ability to work on multiple initiatives of varying size and with matrix-based teams