Skills:
- Architect level SFDC resource
- Servicecloud implementation for Contact Center
- Replacing current CRM Seibel
- Lead the effort
- Experience with Service Cloud, Lightning web console
- Experience with Rest API
- The integration will be a good portion as data is pulled from various sources:
- Customer data management, Order history, Sales, Assets, Products etc
- Experience with DevOps – Test automation, deployment automation, CI/CD specific to SFDC (DX)
- Experience with new implementation of service cloud, conversion from other CRMs (Seibel preferred)
- Experience with working with integration teams, middleware layers (REST API/ESB)
- Certification around Architect level skills or Advanced developer skills is a plus
Experience:
- Servicecloud: 1 year (Preferred)
- DevOps: 1 year (Preferred)