What You'll Do:

• Serve as the main point of contact for the Unite Us customers' IT/data leads, including regular check-in calls
• Manage the technical support process to ensure enterprise customers' technical questions are answered in a timely manner
• Create and maintain customer-facing documentation related to technical initiatives, products, and integrations
• Coordinate with Solutions Team, Account Managers, and Product Managers to ensure implementation is on schedule, communication is consistent, and dependencies are understood
• Identify issues and risks to delivery of successful implementation and coordinate development action plans to resolve
• Provide oversight and/or input into the overall implementation project plan that will align technical deliverables with overall project goals and meet customer deadlines for enterprise application
• Respond and execute on ad-hoc customer requests, identify time and resources needed to complete integrations and collaborations for Unite Us

What's Required:

• You have good interpersonal skills, are diligent, and self-motivated
• You keep promises and meet deadlines
• You believe that clearly communicated solutions are just important as the implementation
• You pay attention to the details
• You are resourceful, open-minded and enjoy problem solving
• You care about serving customers and delivering a great product
• You have an eagerness to learn and excel in a high-paced environment
• You are quick on your feet and not scared to fill in the gaps when necessary

Education and Experience:

• Ability to communicate timelines, understand dependencies, and manage multiple project workstreams
• Technical skills and expertise particularly with EHRs and integrating software
• Proven ability to build strong working relationships with customers
• Ability to collaborate with teams across the organization to ensure Unite Us applications are built with sound architectural specifications that meet the needs of both Unite Us and its customers