Business Analyst

Wilmington, DE

Company Name :IBA Infotech LLC

Type : Contract

Primary Skills : Salesforce, SQL, Service Cloud

Location : Wilmington


Job Description:

Essential Duties & Responsibilities
  • Understand and analyze the current state ad hoc reporting capabilities leveraged by business.
  • Gain alignment on information strategy and architecture direction.
  • Utilize experience in requirements definition to formulate the requirements.
  • Directly work with business and IS to formulate functional and non-functional requirements and socialize the benefit realization of proposed solution.
  • Accountable for the user requirements and clarifications.
  • Consolidate ideas and feedback from multiple business stakeholders and serve as the single authoritative source for requirements to the design team.
  • Forecast the potential risks, dependencies and work with PMO to mitigate/resolve them.
  • Develop deliverables for the proposed solutions.
  • Understand expectations set with client and communicate strategically.
  • System documentation, requirements and testing experience.
  • Data, system, and defect analysis experience.
  • Requirements planning/JAD session facilitation experience.
  • Strong data profiling skills (SQL skills a must).
  • Able to lead others and have strong communications skills.

Knowledge, Skills, and Abilities
  • Show experience in Salesforce and the Service Cloud.
  • Familiar working with data/reporting projects.
  • Ability to analyze and formulate business requirements.
  • Requirements elicitation, analysis, and management.
  • Detail-oriented and highly organized with outstanding problem-solving skills.
  • Structured techniques for documentation, analysis, evaluation/validation of gathered requirements.
  • Adapt to working in a fast-paced, changing environment.