• Develop code to build and modify applications using object oriented methodology.
• Write technical procedures and documentation for the applications including operations, user guide, etc.
• Design and conduct test cases in order to identify issues; develop efficient, quality solutions. This includes functional testing as well as new developments to ensure optimal performance within the system and/or platform being utilized.
• Provide application support (installations, configuration, data) for business operations systems, working with product vendors as needed.
• Implement feature and change requests and upgrades for operations systems.
• Identification and implementation of improvements to existing systems environments including any technical process improvements.
• Resolution of production issues involving operations systems technologies, working with support leadership to ensure incidents are addressed in a timely and high quality fashion.
• Participate in continual improvement of service management processes.
• Support systems integrations as necessary.
• Continually demonstrate high level of customer service and communication skill.
• Perform other projects or duties as assigned.

Minimum Qualifications:

• Bachelor’s Degree
• 3-4 years of systems support and administration (software installation and upgrade, technical configuration, hardware/software troubleshooting, etc.)
• 2-3 years of systems engineering experience in specified application
• 1-2 years of development experience and desire to grow in this area. The following experience is essential: ASP.Net, C#, or Java ADO.NET, VB, HTML, CSS, JavaScript, jQuery, XML, SQL Server, Web Services and ABAP. Python experience preferred.
• SQL Server experience including database management and SQL development
• Experience working in mature service management environment with some understanding of ITIL processes
• Experience across multiple applications a plus – presentation, application, integration, data, infrastructure.
• Strong passion for technology and ability to learn new technologies quickly.
• Strong customer service and communications skills.
• Willingness to work nights and weekends as needed to support systems.